Great customer service!

Our library recently switched to a new program that allows all libraries (within the system) to be interconnected. At first, it took some getting used to but seemed to be working pretty well. It offered to our patrons incredible access to materials from many other libraries; however, a problem has occurred that negatively ( I think) affects our hopefully wonderful customer service. We have patrons who have always used our library even though their home library is not ours. There was always a reciprocity for these libraries. Now, we cannot order ILL materials for these patrons, we must send them to their home library for this service so that the statistics will be allocated properly. I feel that there should be another way to approach this situation. Maybe there should be a way to mark a patron's home library for this purpose, when ordering ILL material, but still allow ordering to occur at a library of their choice. Does anyone else disagree with this policy? Or is it just me?